The FNB Learnership 2025 is one of the most highly sought-after career development programmes in South Africa’s banking and financial services sector. First National Bank (FNB), part of the FirstRand Group, is known for its strong commitment to skills development, youth empowerment, and professional growth. The learnership offers an opportunity for young people to gain practical work experience, receive structured theoretical training, and earn a nationally recognized qualification while receiving a monthly stipend.
This programme is designed for individuals who are eager to start a career in banking, customer service, financial administration, sales, digital support, or business operations. The learnership allows learners to grow within the organization, develop workplace confidence, and gain solid employability skills in a professional environment.
What the Learnership Offers
The FNB Learnership 2025 combines:
| Component | Description |
|---|---|
| Theoretical Training | Classroom-based learning or online modules that cover banking fundamentals, customer service, financial literacy, and compliance. |
| Practical Work Experience | On-the-job training at an FNB branch or business unit working with real customers and teams. |
| Coaching & Mentorship | Guidance and support from experienced banking professionals. |
| Accredited Qualification | Learners receive an NQF Level 4 or Level 5 qualification depending on the stream. |
This structure allows learners to apply their knowledge directly in the workplace, helping them develop into confident customer service and banking professionals.
Who Should Apply?
The learnership is ideal for individuals who:
- Are passionate about building a career in banking
- Enjoy working with people
- Are disciplined, responsible, and reliable
- Have strong communication and problem-solving abilities
- Want to develop professional work experience after school
It is particularly suited for unemployed youth seeking a structured entry into the workforce.
Minimum Requirements
To be considered for the FNB Learnership 2025, applicants typically need:
- Grade 12 / Matric certificate
- Good communication and listening skills
- Basic computer knowledge
- South African Citizenship
- Age between 18 and 34 years
- No criminal record
- Willingness to learn and work in a fast-paced environment
Any of the following will be an advantage (but not required):
- A diploma or certificate in Business Studies, Finance, IT, Marketing, or Customer Care
- Work experience in retail, sales, call centre, or customer service
Personal Skills Needed
FNB looks for candidates who demonstrate:
- Positive attitude and good work ethics
- Teamwork and collaboration abilities
- Professional behaviour and respect for customer privacy
- Strong problem-solving skills and willingness to learn
- Reliability and punctuality
Learners must be able to communicate clearly, follow instructions, and adapt to different work environments.
Duties and Responsibilities of Learners
During the learnership, learners may be assigned to:
- Assist customers with transactions and banking queries
- Process documents and update customer records
- Promote banking products and digital services
- Handle customer complaints professionally
- Support branch operations and administrative tasks
- Maintain confidentiality and compliance with policies
- Demonstrate excellent customer service at all times
In some cases, learners may also assist with digital banking education, helping customers use mobile apps and online banking services.
Work Environment
Learners may be placed in:
- FNB Branches
- Contact Centres
- Back Office Administration Units
- Online or Digital Support Teams
The environment is professional and structured, offering exposure to real work situations like meeting targets, communicating with customers, and operating financial systems.
Learners are expected to dress professionally, arrive on time, and maintain workplace discipline.
Duration and Stipend
The learnership typically runs for 12 months.
During this period, learners receive a monthly stipend to cover basic living expenses. The stipend amount may vary depending on the programme stream and location but is usually structured to ensure learners can travel and attend training.
Benefits of Completing the FNB Learnership
Learners gain:
- A recognized national qualification (NQF Level 4 or Level 5)
- Real-world work experience in the banking and financial sector
- Professional workplace behaviour and business etiquette skills
- Opportunity to build a long-term career within FNB or the broader financial industry
- Increased employability and career confidence
While employment after completing the learnership is not guaranteed, many learners are offered permanent or contract positions based on performance.
APPLY HERE FOR FNB LEANERSHIP
Career Opportunities After Completion
Graduates may pursue roles such as:
- Teller / Bank Customer Service Consultant
- Call Centre Agent
- Digital Support Agent
- Sales and Service Consultant
- Administrator / Back Office Clerk
- Junior Financial Assistant
- ATM/Branch Support Officer
With further study and work experience, career growth can lead to:
- Team Leader
- Branch Supervisor
- Financial Advisor
- Relationship Manager
- Business Banking Specialist
Conclusion
The FNB Learnership 2025 is an excellent opportunity for young South Africans to start a meaningful career in banking. It provides structured training, professional development, and valuable hands-on experience in the financial services industry. The programme is designed to equip learners with the confidence and skills needed to succeed in a modern banking environment.
If you are motivated, eager to grow, customer-focused, and ready to commit to a professional learning journey, the FNB Learnership 2025 can be a solid steppingstone toward building a stable and successful future.
