Industry: Call Centre Industry
Job category: IT and Telecommunications
Location: Roodepoort
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Brand: Clicks Direct Medicines
Introduction
To capture patient profiles and confirm contact and delivery details of patient
Job description
Job Objectives:
· To ensure the accuracy of existing patient information/details to safeguard against duplications so that records are accurate and up to date
· To ensure that new patient files are loaded onto the system by ensuring information is captured correctly and timeously
· To ensure that patients are contacted to confirm their delivery details while also ensuring any queries they might have are answered and followed up timeously
· To validate patient delivery addresses
· To ensure that client database is regularly checked for duplications and errors and ensure that the database is “cleaned up” to ensure data integrity
· To resolve queries from internal and external customers regarding patient information to ensure that medication rejection and incorrect/delayed deliveries is eliminated
Skills:
Essential
· Communication Skills
Desirable
· Ability to work effectively under pressure
· Conflict management /negotiation skills
Competencies:
Essential:
· Working with People
· Achieving Personal Work Goals and Objectives
· Adhering to Principles and Values
· Delivering Results and Meeting Customer Expectations
· Following Instructions and Procedures
· Coping with pressure and setbacks
Minimum requirements
Experience:
· 6 months in a data capturing environment
· 6 months in a pharmacy/medical environment
Education:
· Grade 12
